Refund Policy



  1. EMIRATES GLOVER GLOBAL EXPRESS is committed to ensuring that our customers are satisfied with our products and services. This Return and Refund Policy provides information on the conditions and process for returns and refunds. Please read this policy carefully to understand your rights and our obligations.
  2. 1. Eligibility for Returns and Refunds Items are eligible for return and refund under the following conditions: The return request is made within 3 of the delivery date. The item is unused, in its original packaging, and in the same condition as it was received. Proof of purchase (such as a receipt or order confirmation) is provided. Note: Certain items, such as perishable goods, hazardous materials, or custom-made products, may not be eligible for return or refund. Contact us for more information.
  3. 2. Return Process To initiate a return, please follow these steps: 1. Contact Us: Reach out to our customer service team at [insert contact email or phone number] with your order details and reason for return. 2. Receive Return Authorization: Our team will review your request and, if approved, provide a Return Authorization Number (RAN) and instructions on how to proceed. 3. Pack and Ship: Securely pack the item(s) in the original packaging and include the RAN. Ship the item(s) to the return address provided. Return Shipping Costs The customer is responsible for return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service for your protection.
  4. 3. Refund Process Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 7 business days Partial Refunds Partial refunds may apply in cases where: 1. Items show signs of use, damage, or missing parts not due to our error. 2. Returns are initiated after the specified return period.
  5. 4. Exchanges We allow exchanges on eligible items. Please contact us to check product availability. If the desired item is unavailable, a refund will be issued instead. Customers may be responsible for any difference in price between the exchanged items.
  6. 5. Non-Returnable and Non-Refundable Items Certain items cannot be returned or refunded: Perishable goods (such as food items) Hazardous materials, flammable liquids, or gases Custom or personalized items Gift cards and promotional items For specific inquiries, please contact us before making a purchase.